Here's a pet peeve of mine, and it comes straight from being a client myself before I was ever a therapist: you book a massage, show up on time, and by the time you've filled out intake paperwork, changed, and gotten settled on the table, you've actually gotten a good chunk less than what you booked. Then you're rushed back into your clothes at the end so the room can turn over on schedule.
That's just... not how I wanted to run things.
What your session time actually means at Zenergy
When you book a 60 or 90-minute session with me, that's the time you're actually getting worked on. Not the time from when you walk in the door to when you leave — the actual hands-on portion. Intake, getting settled, and getting dressed afterward all happen outside of that window, not carved out of it.
Why this isn't as common as it should be
A lot of spas and chains build their schedules around fast turnover — more clients per day means more revenue, and the easiest place to find extra minutes is by quietly counting your intake and change time against your session. I get the business logic. I just don't think it's fair to the person who booked and paid for a specific amount of time expecting to get all of it.
Why I only book a limited number of clients per day
This is also exactly why I cap how many clients I see in a day. If I stacked my schedule back-to-back the way a lot of studios do, there'd be no room to actually give each person their full time — something would eventually have to give, and it's usually the client who pays the price for it. Keeping my daily bookings limited means I'm not rushing your session to stay on schedule for the next one.
What that means for you as a client
Practically, it means a few things: plan to arrive a few minutes early for your first visit, since new client intake takes a little longer than returning visits. Your actual session time — whether it's 60 or 90 minutes — starts once we begin. And if paperwork or getting settled runs a little long for any reason, that's on me to account for, not something that quietly shortens your massage.
Why it matters to me
Honestly, it's a small thing that says something bigger. If I'm going to ask you to trust me with 60 or 90 minutes of your time, the least I can do is make sure you actually get all of it.